AISIELTS.com does its job very well, I think. It is certainly way ahead of what most sites typically do in Taiwan.
The horrors I have seen even on high traffic sites are shocking: the people who create them seem to have no idea what users like or do.
Govt. sites that break links and don’t redirect … or look like exercises in govt. propaganda describing in effusive details the workings of their departments but hide the raison d’etre from the people who need the site (govt. by obscurity). I won’t name names but if you peruse any govt. website you’ll quickly see what I mean.
But I’m happy to see that some government sites are ‘getting it’. ??????? (gov.taipei) is one example where managers remembered why it exists: for lending books. Now you can search right from the first page.
But it wasn’t always like that…
The 2020 site
Now patrons who read Chinese will know you click on the right half-way down… but if you don’t look there, you won’t easily see what to do. The right column is typically ignored by most people in favor of the center information. Bad UI design that seeks to cram EVERYTHING into a portal page that focuses on the organization’s needs, not the user’s.
Meanwhile, the English site…
Bizarrely, the English site looks even worse than either the 2024 site or the 2020 site. Take a look.
Now try to find the link to search for a book you want to borrow! Yes… you got the prize if you clicked on “Collections”! Well done!!! Now, try the Japanese site. Where can it be?