What have you learned to do less of? More of?
Easy. I have learned to listen to the people who work for me and talk a lot less. Just sit there and listen, with my fingers steepled, as they speak their minds. And keep listening as they run out of things to say and just begin talking to fill the silence. In the end, this will allow you to win the dispute as the other person defeats himself, which, in the end, is the only winning that matters.
Funny reading.